Our Privacy Policy

General Privacy Statement

This Privacy Statement explains how Landcar Agency, Inc. (hereinafter Landcar) and its controlled affiliates collect, use and disclose Personal Information. We respect your privacy and the confidential nature of the information that we gather during the course of our relationship with you. By using this site, you consent to this Privacy Policy and any future amendments and additions. If you have additional questions, please contact us at Privacy@landcar.com or 888-900-3253.

Effective Date of Policy and Updates to Policy

This Privacy and Data Policy is effective as of January 1, 2020. Landcar reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice online and update the notice’s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Types of Information and Data We Collect

Landcar may collect Personal Information. Personal Information is information that is reasonably capable of being associated with you. It also includes other information about you that we tie to Personal Information. Landcar may collect the following types of Personal Information:

  • Contact information that allows us to identify and communicate with you, such as your name, address, email address, and phone number.
  • Transaction information to process and administer claims.
  • Commercial data as needed to record products or services provided.

In the preceding twelve (12) months, Landcar has collected the following categories of Personal Information for a business purpose:

  • Identifiers.
  • Commercial Data.
  • Biometric Data.
  • Internet or other similar network activity.

Please note that Personal information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the California Consumer Privacy Act’s (CCPA) scope, like:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (CFIPA), and the Driver’s Privacy Protection Act of 1994.

How We Collect Information and Data

We may collect information as follows:

Directly from you. For example, when you contact us, from forms you complete, or from products or services for which you purchase. This applies to the following categories: identifiers; commercial data; and biometric data.

From our websites. This applies to the following categories: internet or other similar network activity.

Disclosure of Personal Information to Third-Party Service Providers

Landcar may disclose your personal information to a service provider for a business purpose. A business purpose may include:

  • Performing services on behalf of the business or service provider.

In the preceding twelve (12) months, Landcar has disclosed the following categories of Personal Information for a business purpose:

  • Identifiers

Sales of Personal Information

In the past 12 months, Landcar has not “sold” Personal Information subject to the CCPA, including Personal Information of minors under the age of 16. For purposes of this Disclosure, “sold” means the disclosure of Personal Information to a third-party for monetary or other valuable consideration.

Cookies Policy and Statement

Like many websites, Landcar utilizes “cookies” to maintain a record of your visit to the websites and your use of the services. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you.

Cookies help Landcar improve its services, and to deliver more personalized service by enabling Landcar to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the sites or use the services.

Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Landcar’s cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of Landcar’s websites and services.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the website.

California Residents: Your Rights and Choices under the California Consumer Protection Act

For California Residents, the CCPA provides consumers with specific rights regarding their Personal Information as defined by the Act. This section describes your CCPA rights and how to exercise those rights. Landcar is regulated by state and federal privacy regulations which may impact your rights under the CCPA.

You have a right to notice, at or before the point of collection, the categories of personal information to be collected and the purposes for which the categories of personal information shall be used.

ACCESS TO SPECIFIC INFORMATION AND DATA PORTABILITY RIGHTS – CALIFORNIA CONSUMERS

You have the right to request that Landcar disclose certain information to you about our collection, use, disclosure, and sale of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request Landcar will disclose to you:

  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business or commercial purpose for collecting or selling that Personal Information.
  • The categories of third parties with whom we share that Personal Information.
  • The specific pieces of Personal Information we collected about you (also called a data portability request).
  • If we disclosed your personal information for a business purpose, identifying the personal information categories that each category of recipient obtained.

To exercise the access and data portability rights described above, please submit a verifiable consumer request to us by contacting us at:

Our CCPA request form or 888-900-3253

Only you, or a person authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

DELETION REQUEST RIGHTS – CALIFORNIA CONSUMERS

You have the right to request that Landcar delete any of your personal information that we collected from you or maintained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Process, complete, maintain, and administer a contract for which we collected the personal information.
  • Provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Conduct research in the interest of the public.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To exercise the deletion request rights described above, please submit a verifiable consumer request to us by contacting us at:

Our CCPA delete form or 888-900-3253

Only you, or a person authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

RESPONSE TIMING – CALIFORNIA CONSUMERS

We endeavor to respond to a verifiable consumer request within forty-five (45) calendar days of its receipt. If we require more time (up to 90 calendar days), we will inform you of the need for an extension period.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we provide your personal information in a format that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance either in writing or electronically.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

NON-DISCRIMINATION – CALIFORNIA CONSUMERS

You have the right not to receive discriminatory treatment by Landcar for the exercise of any of the privacy rights conferred by the CCPA. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

CONTACT INFORMATION

If you have any questions or comments about your choices and rights regarding the use of your Personal Information under California law, please do not hesitate to contact us at:

Privacy@landcar.com

888-900-3253 Last Updated: May 4, 2020